OUTBOUND CALL CENTER
Why Outsourcing Outbound Call Center Services is Useful for Building Customer Relationships & Engagement?
Whether your business is a startup or an already established one, having an outbound call center will help you to keep running your business smoothly and efficiently. In simple terms, an outbound call center is a type of contact center that uses outgoing calls to reach out to customers and prospects on behalf of the company. Outbound contact centers differ from inbound contact centers because they involve agents contacting customers or prospects instead of the customers reaching out to them.
Outbound Call Center Services
Customer Acquisition
With 33 years of expertise, Dalerio offers professional and reliable customer acquisition services that are closely aligned with your business goals. Our outbound call center in the US helps you build trust with potential customers and ensure high-quality qualified leads with excellent ROI.
Collections and Recovery
Dalerio has a team of expert agents who know the nuances of the collections and recovery industry. Our recovery and collection services cater to every size of organization in the US and other global locations. We are PCI-certified, nationally licensed, completely bonded, and insured outbound call center.
Up-Selling and Cross-Selling
Up-selling and cross-selling are two crucial telemarketing strategies that must be handled with expertise and care. Dalerio’s outbound contact center solutions help to expand our client’s market reach and facilitate growth while boosting customer satisfaction score.
Appointment Setting
Appointment-setting services make it easier for you to manage your busy schedule by assisting you in establishing appointments, reservations, periodical health check-ups, and service schedules for transportation, meals, seats, concerts, special events, seminars, etc. Outsourcing this function helps to support your internal staff and move towards your business goals.
Market Research
Conducting market research is a crucial component of outbound contact center services since it gives you a better understanding of your customers. By outsourcing your market research activities to Dalerio, you can gather crucial data on current market trends and customer purchasing patterns to make an informed decision for your business.
Industries We Serve
BFSI
We help our BFSI clients achieve their sales target by converting prospective leads into customers for their various banking and, financial & insurance offerings. In addition, our experienced agents are at your service 24/7 for outbound engagement with your customers through multichannel support.
EdTech
Fusion is a renowned outbound call center service provider offering a seamless omnichannel experience for companies in the technology industry like EdTech, FinTech, Software, Ecommerce etc. We are equipped with all the advanced technology and cutting-edge infrastructure to provide seamless customer interactions.
Healthcare & Lifesciences
Our HIPAA compliant call center outsourcing services for healthcare offer unmatched capabilities to provide optimum quality of customer service at an efficient cost. With our talented team of professionals, we ensure to reach your target audience, market your medical devices, and provide continued information to your patients about new offerings.
Travel, Transportation & Tourism
Dalerio is committed to providing top-notch call center services outsourcing for your travel and hospitality audience. With centers in 27 locations in 14 countries worldwide and 40+ language support, we are the best bet in handling your outbound customer support requirements. Our team can efficiently handle the process of bookings, query management, cold calling, customer acquisition, and any other outbound functions you need.
Utilities
At Dalerio, we are committed to helping you grow your energy and utility business, and we know that the best way to do that is through our global presence and multi-lingual approach. With our outbound call center service in the USA & other global locations, you can generate leads for potential customers via sales calls while also managing relationships with your existing customers with our outbound voice process.
Retail
Excellent customer service at every touchpoint is essential for retailers to remain competitive. If you want to make your retail business stand out, our agents can help you build meaningful relationships with customers and maximize ROI through up-selling and cross-selling. We have track record of bringing exceptional results for our retail clients.
Ecommerce
Our ecommerce BPO agents are responsible for managing customer complaints, returns & refunds, cross-sales & up-sales, etc. We help brands generate leads and boost business ROI.
Technology
The EdTech industry is fairly new in comparison to others but is driving forward at a much more rapid pace than others. Our customized contact center solutions have been designed to assist and improve the operations of EdTech businesses and help them continue on their upward drive.
Travel & Hospitality
With centers in 27 locations in 14 countries across the world, we are the best bet in handling your customer bookings, query management, cold calling, and lead generations.
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